Warranty Information and Returns
Zen Float Tank Manufacturer defects have a full 5-year warranty. If we make a mistake in manufacturing, we'll replace it every time at our cost. We will troubleshoot and ask for pictures to verify the warranty issue.
Zen Float Tent Manufacturer defects have a full 1-year warranty. There is a one year warranty on all manufacturer defects – If we make a mistake in manufacturing, we'll make it right.
Mechanical parts are a little different, as there is a natural wear and tear like any machine and we can't say it will last forever. We can say, however, that we will replace any mechanical part that is faulty for one full year. We will pay shipping to return it and get you a new one out, at no cost. We will troubleshoot and ask for pictures to verify the warranty issue.
We designed Zen Float solutions for people that already enjoy floating and are ready to have a float tank in their homes. Purchasing a Float Tent or Tank to try floating is not a good way to do it, we strongly recommend booking a session or two at a float center before buying any Zen float solution. With that said, here is the rest of our return policy:
If you are unsatisfied for any reason with your Float Tent or Tank purchase within 30 days you can send it back to us for a refund. We do have a 15% restocking fee and you will be responsible for the shipping costs, including the return shipping.